FAQ
PRODUCT
Q. Are silk and satin the same?
A. No! Satin usually refers to synthetic and shiny materials. Besides snagging easily and lacking the same smooth luster of silk, modern satins are often made from polyester and rayon – both cheap, synthetic, and potentially harmful to the body. Don't be fooled by low-quality brands trying to pass satin off as a worthy substitute. Look for 100% silk, and we recommend only non-toxic, certified organic silk.
Q. What is silver ion-infused silk?
A. Silver ion-infused silk is a luxurious fabric that incorporates medical-grade silver nanoparticles. These ions offer natural antimicrobial properties, promoting a cleaner, healthier environment for your skin and hair.
Q. What certifications make it organic?
A. Certifications can give you peace of mind about the organic and eco-friendly nature of silk products. First, we ensure all our silk products are 100% silk with no blends or additives. Second, we source only the highest quality 22 Momme 6A silk. Third, we use 100% GOTS certified (Global Organic Textile Standard) and OEKO-TEX Standard 100 dyes and coloring. This guarantees that a NÈBÈLYS silk product is certified organic and free from harmful substances.
Q. What materials are used?
A. Our products are crafted from 100% GOTS-certified organic 6A mulberry silk, graded at 22 momme, ensuring the highest quality and luxurious feel.
Q. What is the significance of 6A grade and 22 momme silk?
A. 6A is the highest grade for silk, indicating superior quality, while 22 momme refers to the weight and density, offering optimal durability and softness.
Q. Can I trust your organic silk quality?
Absolutely! We are confident that NÈBÈLYS is the pinnacle of luxury. With its ideal thickness and density (22 momme), the highest quality grade (6A), and organic certification, it stands above the rest. Unlike silk blends and synthetic fabrics, organic silk boasts a natural luster and an exceptionally smooth feel. We use a special organic sand-washing process, free from chemicals, to enhance its natural sheen and texture. As a result, NÈBÈLYS silk is noticeably softer, smoother, and more radiant. We take pride in our unmatched quality and stand behind our products with a satisfaction guarantee!
Q. Is infused silk safe for sensitive skin?
A. Yes, silver ion-infused silk is hypoallergenic and gentle on sensitive or irritation-prone skin. The organic silk base further ensures a smooth and soothing experience.
SHIPPING
Q. What's the deal with returns and exchanges?
A. Our return and exchange policy lasts for 30 days and for hygiene reasons, we only offer returns on products that are damaged or faulty upon receipt, or are unopened and unworn in the original packaging. If the product has been worn or opened, we cannot re-stock and re-sell, which means we cannot process a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange either.
Q. How long does it take for delivery?
A. We usually ship within 7-9 days. Standard shipping usually takes 10-14 business days (order to door) within the USA and 14-18 business days internationally.
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